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Christian Brothers is a well-respected stable company whose been operating in the valley for 39 years with an outstanding rating with the BBB.  At Christian Brothers you can expect a family oriented atmosphere, room for growth, and great management. You can also expect great training, company events and an extreme amount of teamwork.

What do we offer?

  • United Healthcare Medical Insurance ($1,500 individual deductible, $25 copay Primary Physician)
  • Educators Mutual Dental Insurance
  • SightCare Vision Insurance
  • Mass Mutual 401K Retirement Plan and Advisor (After 1 year of employment)
  • Closed on Sundays
  • Vacation Time
  • Team Building

Call Center Representative

Job Responsibilities

  • Convert incoming customer calls into booked service appointments
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company's plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
  • Full Monday - Saturday work week (business is closed Sundays!)
  • Potential for growth and advancement
  • No cold calling.

Requirements

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Competitive individual contributor who also loves to win as a team.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Highly motivated, flexible and great attitude on life.
  • Be able to work all days excluding Sundays.

Wage

DOE

Experience

Any

Type

Full-time