Customer Support Specialist

Scottsdale, AZ posted on January 11

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Interested in working with a growing and dynamic company?

InfinityHR, an Arcoro company, stands out above the crowd as an ambitious innovator that places people at the front of all its products. Our cutting-edge and cost-efficient solutions simplify the workload for the HR department in mid-size businesses, giving them the tools to manage their HR processes, and allows them to get back to the work that matters. Our powerful HR software solution provides comprehensive human capital management, benefits management, payroll, compliance, extensions, and an innovative mobile app, in one completely integrated and secure system. This includes interfacing capability for both payroll and insurance carrier systems, and links with dozens of major partners. 

InfinityHR is part of the Arcoro family of companies including BirdDogHR and ExakTime.

In an industry revolving around people, our people are the difference. Our employees are a critical part of the organization. We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees.

In support of our rapid growth, we are looking for an experienced Customer Support Specialist to join our team in Scottsdale, AZ.

Position Overview

 

We are looking for a Customer Support Specialist to assist our clients and partners with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you are the first face of the InfinityHR support experience. You will help to maintain our reputation for providing an excellent, white-gloved customer service experience.

 

Job Responsibilities:

  • Full Client HRIS Program Support.
  • Resolves product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
  • Respond to support requests via Tickets, Chat, Email and Phone successfully in a fast-paced environment.
  • Understand and utilize appropriate escalation path.
  • Maintain client relationships by servicing clients with a can-do attitude.
  • Demonstrate concern for satisfying external and/or internal clients.
  • Demonstrates ability to tackle a problem by using a logical, systematic, sequential approach.
  • Contribute to team effort by accomplishing related results as needed.
  • Other customer care related support duties as assigned.

Qualifcations:

  • 1+ years customer service and/or tech support
  • Experience supporting a SaaS product
  • MS Office Suite especially MS Excel
  • Microsoft Windows 7/10, Email

Benefits:

  • Earn a Competitive Base Salary
  • 401K with company match 
  • Health Insurance, Long Term Disability, Life Insurance
  • Paid Holidays
  • Flexible PTO Plan

Wage

DOE

Experience

Any

Type

Full-time